Refund policy
REFUND & RETURNS POLICY
At Luminest SA, we want you to love every product you receive. Please read our returns policy carefully before making a purchase.
ELIGIBILITY FOR RETURNS
We accept returns within 7 days of delivery, provided the item is:
- Unused and in its original condition
- Unopened and sealed in its original packaging
- Accompanied by proof of purchase
Due to the nature of our beauty, skincare, and personal care products, we are unable to accept returns on opened or used items for hygiene reasons.
NON-RETURNABLE ITEMS
The following items cannot be returned:
- Opened or used beauty and skincare products
- Hair care products that have been opened
- Gift cards
- Sale or clearance items
HOW TO INITIATE A RETURN
To request a return, please contact us within 7 days of receiving your order:
Please include your order number and reason for return. Our team will review your request within 2–3 business days.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method as we cannot be held responsible for items lost in transit.
REFUNDS
Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed within 5–10 business days to your original payment method, depending on your bank.
DAMAGED OR INCORRECT ITEMS
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order number and we will resolve this promptly at no cost to you.
For any queries, contact us at:
📩 info@luminestsa.co.za
🌐 luminestsa.co.za