Privacy Policy

Effective Date: 15 July 2026

Privacy Policy for Luminest SA

Welcome to Luminest SA. We value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

1. Who We Are

Luminest SA is a South African online retailer offering technology gadgets, beauty products, car accessories, home essentials, and lifestyle products.

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details provided below.

Email: info@luminestsa.co.za

2. Information We Collect

When you visit our website or place an order, we may collect:

Full name
Email address
Mobile telephone number
Billing address
Delivery address
Payment information (processed securely through third-party payment providers)
Order history
Device information
IP address
Browser type
Website usage information through cookies and similar technologies

We only collect information that is necessary to provide our products and services.

3. How We Use Your Information

We use your personal information to:

Process and fulfil orders
Arrange delivery
Provide customer support
Send order confirmations and updates
Process refunds where applicable
Improve our website and customer experience
Detect and prevent fraud
Comply with legal and regulatory obligations
Send promotional offers and newsletters where you have provided consent

4. Payment Information

Payments are processed securely by trusted third-party payment providers.

Luminest SA does not store your full debit or credit card details.

5. Cookies

Our website uses cookies to:

Remember your shopping cart
Improve website performance
Analyse website traffic
Personalise your shopping experience

You may disable cookies through your browser settings; however, some website features may not function correctly.

6. Sharing Personal Information

We only share personal information where necessary, including with:

Courier and logistics companies to deliver your order
Payment processors to process payments
Technology and website service providers
Government or regulatory authorities where legally required

We never sell your personal information to third parties.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

Unauthorised access
Loss
Theft
Misuse
Disclosure
Alteration
Destruction

Although we strive to protect your information, no online system can be guaranteed to be completely secure.

8. Your Rights Under POPIA

Under POPIA, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information where legally permitted
Withdraw consent where processing is based on consent
Object to certain processing activities
Lodge a complaint with the Information Regulator of South Africa

9. Marketing Communications

You will only receive promotional emails or marketing communications if:

You have subscribed to receive them; or
You have otherwise consented where required.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

10. Information Retention

We retain personal information only for as long as necessary to:

Complete transactions
Comply with legal obligations
Resolve disputes
Maintain business records

Once information is no longer required, it will be securely deleted or anonymised where appropriate.

11. Third-Party Services

Our website may contain links to third-party websites or services.

Luminest SA is not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

12. Children's Privacy

Our website is not intended for children under the age of 18 without the involvement or consent of a parent or legal guardian.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will always be published on this page with the revised effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights under POPIA, please contact us.

Luminest SA

Email: info@luminestsa.co.za

We will respond to privacy-related requests within a reasonable time and in accordance with applicable South African law.