Privacy Policy

Luminest SA ("Luminest SA", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use luminestsa.co.za, place an order, create an account, contact us or otherwise interact with our store.

Luminest SA operates its online store using Shopify, which provides the technology that allows us to sell our products and provide our online services.

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Luminest SA, we may collect information such as:

Contact information

  • Full name
  • Email address
  • Telephone or mobile number
  • Delivery address
  • Billing address

Order and transaction information

  • Products purchased
  • Order details
  • Order number
  • Payment status
  • Delivery and tracking information
  • Returns, refunds and exchanges

Payment information

Payments may be processed through third-party payment providers.

Luminest SA does not normally have access to or store your complete payment card details. Payment information is processed by the applicable payment provider in accordance with its own privacy and security practices.

Account information

If you create an account, we may collect information such as your login details, preferences and account settings.

Communications

If you contact us, we may keep records of your communication with us so that we can respond to your enquiry and provide customer support.

Technical information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Referring website
  • Website activity
  • Date and time of visits
  • Other technical or usage information

2. How We Collect Information

We may collect personal information:

  • Directly from you when you place an order or contact us;
  • When you create or use an account;
  • When you subscribe to marketing communications;
  • Automatically through cookies and similar technologies;
  • Through Shopify and other service providers that help us operate our store;
  • Through payment, delivery, marketing and other service providers.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders;
  • Process payments;
  • Arrange delivery;
  • Provide order confirmations and tracking information;
  • Process returns, refunds and exchanges;
  • Provide customer support;
  • Communicate with you about your orders;
  • Maintain your customer account;
  • Improve our website, products and services;
  • Personalise your shopping experience;
  • Prevent fraud and protect the security of our store;
  • Send marketing communications where permitted and where you have provided the appropriate consent;
  • Comply with legal and regulatory obligations;
  • Resolve disputes and enforce our terms and policies.

We will only process personal information in accordance with applicable law, including the Protection of Personal Information Act, 2013 (POPIA) where applicable.

4. Marketing Communications

If you choose to subscribe to marketing communications, we may send you information about:

  • New products;
  • Promotions;
  • Discounts;
  • Special offers;
  • Product updates; and
  • Other Luminest SA marketing.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.

You may still receive necessary transactional communications, such as order confirmations, shipping updates and other service-related messages.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help operate the website, remember preferences, understand how visitors use our store and improve your shopping experience.

Cookies may also be used by Shopify and certain third-party services that support our website, analytics, advertising or marketing activities.

You can adjust cookie settings through your browser. Disabling certain cookies may affect how some parts of our website function.

6. Sharing Your Personal Information

We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Shopify, which provides our ecommerce platform;
  • Payment processors;
  • Courier and delivery providers;
  • Website and technology providers;
  • Email and communication providers;
  • Marketing and advertising providers;
  • Analytics providers;
  • Customer-support providers;
  • Professional advisers where necessary; and
  • Government authorities or law-enforcement agencies where required by law.

We only share information where there is a legitimate reason to do so and, where required, in accordance with applicable privacy laws.

7. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure used to operate our online store and may process personal information in connection with your use of our website and purchases.

You can read Shopify's consumer privacy information here:

https://privacy.shopify.com/en

Shopify may process information in countries outside South Africa. Its processing of personal information is subject to Shopify's own privacy practices and applicable laws.

8. Third-Party Services and Websites

Our website may contain links to third-party websites or services.

These third parties have their own privacy policies and terms. Luminest SA is not responsible for the privacy practices or content of third-party websites that we do not control.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

9. Payment Security

Payments made through our website may be processed by third-party payment providers.

We use reputable payment services to help process transactions securely.

Luminest SA does not request or ask customers to send complete card details, passwords or other sensitive payment credentials to us by email, telephone or social media.

Please do not provide your full card number, CVV or banking password to us.

10. Data Security

We take reasonable and appropriate measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

  • Complete transactions;
  • Provide services;
  • Maintain business and accounting records;
  • Comply with legal obligations;
  • Resolve disputes;
  • Prevent fraud; and
  • Enforce agreements and policies.

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

12. Your Privacy Rights

Subject to applicable South African law, including POPIA, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate or outdated information;
  • Request deletion of personal information where legally permitted;
  • Object to certain processing of your personal information;
  • Withdraw consent where processing is based on consent; and
  • Request information about how your personal information is being processed.

To exercise a privacy-related right, contact us using the details below.

We may need to verify your identity before processing certain requests.

13. Direct Marketing

Where required by applicable law, Luminest SA will obtain the necessary consent before sending direct electronic marketing communications.

You may opt out of marketing communications at any time.

Opting out of marketing does not prevent us from sending essential communications relating to an order you have placed, such as payment confirmations, delivery updates or other transactional messages.

14. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.

15. International Transfers

Some of our service providers, including Shopify and other technology providers, may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy laws and appropriate safeguards are in place.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

We encourage customers to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to exercise a privacy right, please contact us:

Luminest SA
Email: info@luminestsa.co.za
Telephone: 083 927 3599
Website: luminestsa.co.za
Country: South Africa