Privacy policy

PRIVACY POLICY Last updated: September 2026 At Luminest SA, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and protect your data when you visit luminestsa.co.za. INFORMATION WE COLLECT When you place an order or create an account, we may collect: - Your name, email address, and phone number - Billing and shipping address - Payment information (processed securely — we do not store card details) - Order history and preferences - Device and browsing data via cookies HOW WE USE YOUR INFORMATION We use your information to: - Process and fulfil your orders - Send order confirmation, shipping, and account emails - Respond to your queries and provide customer support - Send marketing communications (only with your consent) - Improve our website and customer experience SHARING YOUR INFORMATION We do not sell or rent your personal information. We may share your data with trusted third parties only as necessary to operate our business, including: - Aramex South Africa (for order delivery) - Shopify (our e-commerce platform) - Klaviyo (for email marketing, with your consent) - Payment processors (Yoco, Apple Pay, Google Pay) These parties are obligated to keep your information secure and confidential. COOKIES Our website uses cookies to improve your browsing experience. You may disable cookies in your browser settings, though this may affect certain features of our site. MARKETING COMMUNICATIONS If you have opted in to receive marketing emails, you may unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly. YOUR RIGHTS You have the right to: - Access the personal information we hold about you - Request correction of inaccurate data - Request deletion of your data, subject to legal obligations - Opt out of marketing communications at any time DATA SECURITY We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. All transactions on our site are encrypted via SSL. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. CONTACT US For any privacy-related queries: 📩 info@luminestsa.co.za 🌐 luminestsa.co.za Luminest SA