Shipping & Delivery Policy
SHIPPING & DELIVERY POLICY
Last updated: September 2026
🚚 DELIVERY AREAS
Luminest SA delivers nationwide across South Africa via Aramex courier. We currently do not ship outside of South Africa.
📦 DELIVERY TIMEFRAMES
At Luminest SA, every order is freshly prepared and sourced especially for you. As a premium beauty brand, we do not pre-stock large quantities — your products are curated fresh upon order to ensure maximum potency, quality and shelf life. This is reflected in our delivery timeframes below.
Estimated delivery times from date of order confirmation:
- Gauteng: approximately 7–10 business days
- Major cities (Cape Town, Durban, Port Elizabeth, Bloemfontein): approximately 7–12 business days
- Regional and remote areas: approximately 7–14 business days
Please note that delivery times are estimates and may vary due to courier volumes, public holidays or unforeseen circumstances.
💰 DELIVERY FEES
We offer FREE DELIVERY ACROSS SOUTH AFRICA on all orders — no minimum spend required.
📬 ORDER TRACKING
Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your delivery online via the Aramex website.
If you have not received a tracking number within your expected dispatch window, please contact us at info@luminestsa.co.za or WhatsApp us on 083 927 3599.
⚠️ IMPORTANT NOTES
- Orders are processed on business days (Monday–Friday, excluding South African public holidays).
- Please ensure your delivery address is correct at checkout. Luminest SA cannot be held responsible for orders delivered to an incorrect address provided by the customer.
- If a delivery attempt is unsuccessful, the courier will make contact to arrange re-delivery.
📞 CONTACT US
For any delivery queries, please contact us:
- 📧 Email: info@luminestsa.co.za
- 💬 WhatsApp: 083 927 3599
- 🌐 Website: luminestsa.co.za
We respond within 24 hours on business days.